Frequently Asked Questions (FAQs)

GENERAL:
Are you accepting new patients?
Yes, we are accepting new patients. For faster service, you can ask that your new patient form be
emailed to you to be filled prior to your visit.

Do you accept emergency patients?
We do accept emergency patients, however, sometimes the emergency cannot be immediately seen,
but will be taken care of as soon as it is possible, same day.

When can I take my child for his/her first dental visit?
Children can visit as early as 2 ½ years, as it decreases the possibility of fear when visiting the dentist.
It is a good idea that their first visit be a check-up and cleaning instead of a filling (where an anaesthetic maybe required.)

Is there a fee for missed appointments?
Patients are required to cancel appointments 48 hours prior, for weekdays and 5 days prior for
Saturdays. No fees are charged for those cancellations. However, if a patient is in the habit of not
showing for appointments, there is a missed appointment fee.

PROCEDURES:

Do you make dentures?
A: We make dentures, metal framework dentures, plastic, or flexible dentures.

Do you do implants?
Implants are done at our office. You can have single implants (replacing single missing teeth). You can
also have implants to support a bridge (a fixed device for replacing missing teeth). Implants can also
be placed for the support and stability of dentures.

Do you do root canals and gum surgery?
Yes, we do both root canals and gum surgery. We can also refer you to a specialist, if necessary.

How often should I have a check-up and cleaning?
A general rule of thumb is once every 6 months, however every individual is different and differs in
the rate of build-up on the teeth due to varying diets, personal habits, etc. Some individuals, therefore, may
need to visit every 3 months or 4 months as determined by the dentist.

Do you do teeth-whitening?
Teeth whitening is no longer done at our office.

Do you place braces?
Braces are not done at our office; however, we can refer you to orthodontists who will place braces
for your needs.

Do you perform wisdom teeth extractions?
Yes, all wisdom teeth extractions are done here, including impacted (a tooth that is stuck and cannot
get through the gums) wisdom teeth and other difficult extractions. If necessary, we can also refer you to
an oral surgeon for treatment.

BILLING AND INSURANCE:

Do you accept direct payment from insurance companies?
Yes, we accept direct payment. Patients, however, are always required to be aware of the type of
coverage their workplaces offer. We can also help with this once the necessary information is provided.
All co-payments are collected.

Do you accept the new CDCP (Canadian Dental Care Plan)?
CDCP is accepted at our office.

How can I apply for CDCP?
You can apply online at www.cdcp.ca or at a Service Canada office. Anyone without personal
insurance can apply. It will then be determined by Service Canada whether you qualify.